We recently engaged Progression Polygraph, led by Mark, to assist us with an internal workplace investigation that required a high level of professionalism, confidentiality and sensitivity.
Mark spent several days on-site conducting employee interviews and polygraph examinations as part of the investigation. From the initial engagement through to the completion of the process, we were extremely impressed with the professional manner in which the entire exercise was handled.
What stood out most was Mark's professionalism, attention to detail and ability to deal with employees respectfully and objectively, even when dealing with a sensitive and potentially stressful investigation. He took the time to explain the process clearly, ensuring that those involved understood what was expected and why the process was being conducted.
The interviews and examinations were conducted in a structured, methodical and professional manner, with a clear focus on obtaining reliable information while maintaining the appropriate level of confidentiality throughout the investigation. Mark demonstrated an excellent understanding of the importance of remaining impartial and objective, which gave us confidence in the integrity of the process.
Another aspect that we particularly appreciated was Mark's communication and willingness to engage with management throughout the investigation. He was approachable, responsive and provided valuable insight where required, while maintaining the appropriate professional boundaries associated with the investigation.
Conducting multiple interviews and examinations over several days can be demanding, but Mark remained consistent, focused and professional throughout. His ability to manage the process efficiently while still giving each individual the appropriate attention was particularly impressive.
From an organisational perspective, Progression Polygraph provided us with a service that was professional, discreet, thorough and well managed. The process added significant value to our investigation and assisted us in obtaining additional information that could be considered alongside the other evidence available to us.
I would have no hesitation in recommending Progression Polygraph and Mark to any organisation requiring professional polygraph and investigative support. Their approach demonstrates a strong understanding that these types of investigations require not only technical competency, but also integrity, confidentiality, objectivity and excellent people skills.
Thank you to Mark and the Progression Polygraph team for the professional manner in which the investigation was handled and for the support provided throughout the process.